Refund policy

Return & Replacement Policy

At VMP Collection, we strive to provide quality products and a smooth shopping experience. Please read our Return & Replacement Policy carefully before placing an order.

1. Eligibility for Return or Replacement

Customers must report any issue within 24–48 hours from the time the order is marked as delivered.

Return or replacement requests will be considered only under the following circumstances:

  • The product received is damaged.

  • The wrong or a different product was received.

  • The product received is defective.

Any request raised after 48 hours of delivery may not be considered.

2. How to Raise a Return or Replacement Request

Customers are not required to call to raise a return, replacement, or refund request.

To report an issue, please share the following details with us on WhatsApp: 9316159758:

  • Your order details, including the Order Number.

  • A clear and complete unboxing video.

  • Clear photographs or videos showing the reported issue.

  • A brief explanation of the issue (damage, defect, wrong product, etc.).

Once we receive all the required details and supporting proof, our team will review and verify the claim.

After verification, our team will contact you on WhatsApp and provide further instructions or an appropriate resolution based on your request's eligibility.

Please do not send the product back without receiving approval or return instructions from our support team. Any product returned without prior approval may not be accepted.

3. Mandatory Unboxing Video

A clear and complete unboxing video is mandatory for all claims related to:

  • Damage

  • Wrong product

  • Different product

  • Defective product

  • Return

  • Replacement

  • Refund

The unboxing video must:

  • Begin before opening the package.

  • Clearly show the shipping label and the sealed package.

  • Show the entire opening process.

  • Clearly display the product and the reported issue.

  • Be recorded in one continuous video without cuts, edits, pauses, or interruptions.

Why Is an Unboxing Video Required?

The unboxing video helps us verify the condition of the package and product at the time of delivery. It enables our team to confirm whether the product was received damaged, defective, incorrect, or different from the item ordered.

It also helps us investigate issues with our warehouse, packaging, and shipping partners, ensuring that genuine claims are processed fairly and without unnecessary delays.

Since the product is no longer under our control after delivery, an unboxing video serves as important evidence of the product's condition at the time the package was opened.

Without a clear and valid unboxing video, we may be unable to verify the claim. Therefore, the request may be considered invalid and may not be eligible for a return, replacement, or refund.

4. Replacement Is Our Primary Resolution

In cases where a product is received damaged, defective, wrong, or different from the product ordered, VMP Collection will generally provide a replacement or exchange as the primary resolution, subject to verification and product availability.

A return and refund will be considered only in severe or exceptional cases, such as:

  • A suitable replacement is unavailable.

  • The same product is out of stock and cannot be arranged.

  • The issue cannot reasonably be resolved through a replacement.

  • The claim is approved for a refund after internal review.

The decision to provide a replacement, exchange, return, refund, or any other resolution remains solely at the discretion of VMP Collection after internal review.

5. Exchange and Return Shipping Charges

Approved Exchange

If an exchange is approved:

  • The customer must send the product back to our warehouse.

  • The customer is responsible for one-way return shipping charges.

  • Once the returned product is received and passes inspection, the replacement product will be dispatched.

  • The replacement product will be shipped according to the approved resolution.

Approved Refund

Refunds are provided only in severe or exceptional cases and are subject to internal approval.

If a refund is approved:

  • The customer must return the product to our warehouse.

  • Both the original shipping charges and the return shipping charges will be deducted from the approved refund amount.

  • The final refund amount will be calculated after deducting all applicable shipping and other non-refundable charges.

  • Refunds will be processed only after the returned product is received and successfully passes inspection.

Shipping or delivery charges paid while placing the order are non-refundable.

6. Quality-Related Concerns

Returns, replacements, or refunds will not be accepted for personal preferences or subjective expectations, including:

  • Differences in quality perception.

  • Minor color variations due to screen settings, lighting, or photography.

  • Fabric feel, texture, or material preferences.

  • Fitting or size expectations when the correct ordered size has been delivered.

  • Personal dislikes or change of mind.

  • Similar subjective concerns.

Minor variations in color, stitching, print placement, finishing, or other details that do not affect the product's usability or functionality will not be considered defects.

7. Return or Replacement Approval

All return, replacement, exchange, and refund requests are subject to internal review and verification by the VMP Collection team.

Customers may be required to provide:

  • Order details, including the Order Number.

  • A clear and complete unboxing video.

  • Clear photographs or videos showing the reported issue.

  • A brief explanation of the issue.

  • Any additional information required for verification.

The final decision regarding approval or rejection of any return, replacement, exchange, or refund request will be made by VMP Collection after reviewing the submitted claim and supporting evidence.

8. Resolution Timeline

Once an issue is reported with all required details and supporting proof, please allow up to 7 working days for our team to review the claim and provide a resolution.

The resolution timeline may vary depending on:

  • Nature of the issue.

  • Verification requirements.

  • Product availability.

  • Time taken to receive the returned product.

9. Additional Important Terms

  • Products must be unused, unwashed, and returned with the original packaging and tags intact.

  • The returned product must be in the same condition in which it was received.

  • Products damaged due to misuse, improper handling, accidents, alterations, washing, or normal wear and tear are not eligible for return, replacement, or refund.

  • Orders placed during sales, clearance events, or promotional periods may not be eligible for return or refund unless the product received is damaged, defective, wrong, or different from the product ordered.

  • VMP Collection reserves the right to reject claims that do not meet the eligibility requirements or are submitted without the required proof.

  • Refunds, replacements, exchanges, or other resolutions will be processed only after the claim has been reviewed and approved.

  • Products returned without prior approval or without following the instructions provided by our support team may not be accepted.

10. Contact Us

For any support regarding your order, please contact our customer support team on WhatsApp: 9316159758 within the eligible reporting timeframe.

We request all customers to keep the original packaging and record a complete unboxing video while opening every order. This helps us review and resolve any genuine issue quickly and smoothly.