Refund policy

Return & Replacement Policy

At VMP Collection, we strive to deliver quality products and a smooth shopping experience. Please read our Return & Replacement Policy carefully before placing an order.

Eligibility for Return / Replacement

Customers must report any issue within 24–48 hours from the time the package is marked as delivered.

We only consider return or replacement requests under the following conditions:

* Product received is damaged
* Wrong or different product received
* Product received is defective

Any request raised after 48 hours of delivery may not be considered.

Mandatory Unboxing Video

A clear and complete unboxing video is mandatory for any return, replacement, or damage claim.

The video must:

* Start before opening the package
* Clearly show the shipping label and sealed package
* Show the issue/product clearly without cuts or edits

Without a valid unboxing video, the claim will be considered invalid and may be treated as a false claim.

Quality-Related Concerns

Please note that:

* We do not offer return or replacement for issues related to personal preferences such as quality perception, color variation due to screen settings, fabric feel, fitting expectations, or similar subjective concerns.
* Minor variations in color, stitching, or finishing that do not affect product usability are not considered defects.

Return Approval

All return or replacement requests are subject to internal review and verification by our team.

The final decision regarding approval or rejection of any return, replacement, or refund request will remain solely with VMP Collection after reviewing the submitted proof and claim details.

Refund & Return Shipping

In cases where a refund is approved:

* Customers will be required to bear the return shipping charges for sending the product back to our warehouse.
* Refunds will be processed only after the returned product passes inspection by our team.

Resolution Timeline

Once an issue is raised with all required details:

* Please allow up to 7 working days for our team to review and resolve the matter.

Additional Important Points

* Products must be unused, unwashed, and returned with original packaging and tags intact.
* Items damaged due to misuse, improper handling, or normal wear and tear will not be eligible for return or replacement.
* Orders placed during sale, clearance, or promotional periods may not be eligible for return/refund unless the item received is damaged or defective.
* Shipping charges paid during order placement are non-refundable.

For any support regarding your order, please contact our customer support team within the eligible timeframe